Originally posted by Gioware
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Which product are you using?
There are several reasons why this might happen. Foremost among them is some issue with your FFmpeg installation.
For issues (like this) that require individualized support, please open a ticket in our support system by sending an email to: support {[at]} mp3youtu {[dot]} be . In your ticket, please include the email address used during your software purchase so that we can verify your purchase.
Thank you!
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